Ever since moving into Bangalore, all I hit are road blocks,
all I get are newer challenges. First it was finding a place to stay, followed
by the struggle to find a flat to move into to finding the right companion to
share the apartment with..!! If all this wasn’t enough, I had to get all the
connections like gas, Internet and cable and list seems like growing with each
passing day!!
I found a companion, a rather cool companion in Peony. We soon
found a flat to stay in as well. She had a gas connection already in her name. I
guess all these things that came free with her were the real things that made
me happier ever since I moved into the flat..!! [:P] okkk.. I guess it was a
little mean and selfish, but it was really the cherry on the cake... [;)]
We restored the cable connection people staying before us
had. So it seemed going would get easier now. But the only connection that was
to be set up from scratch, internet, really turned out to be the real painful
experience in our lives.
We tried to restore the Airtel Internet connection she had. We
felt just giving the reinstallation charges for the new address would end our
plight. I have noticed one thing here; Customer care sucks in Airtel... I even
feel tempted to generalise it for Bangalore as a whole though... [: P]
The connection was somehow restored after thousands of
calls, threatening to drop bomb at their office by peony and the almost
forceful detention of the workers coming to reinstall connection at the new
address we have now.
I wonder if we could
have been arrested that night for detaining those workers. Had they logged a
complaint with the local police, we might have ended in jail. We might have
escaped the fate as Peo has an influential uncle. But still the thought amuses
me, in jail for harassing and detaining the Airtel field workers..!! Wowwww
this feels like some real psycho perverts or crazy women harassing 2 men in
those lands where women feel vulnerable all the time. We could have been reorganised
for our act of defiance by some NGO or women’s organisation for making women
feel real powerful. All this is still hypothetical as nothing went like the way
it shaped in my head..!! [:P]
The internet connection was however not stable and the
laptops would disconnect from the net way too often. After many unsuccessful
attempts to get someone from Airtel to resolve the issue, we decided to end our
association with Airtel. Though I still wonder if no one showing any interest
in coming over to have a look at the real cause of the problem we faced had anything
to do with the incident of Peo forcibly holding the workers to complete all
tasks before they call it EOD. Probably no one wanted to be detained in our
house... [:?]
We then took internet connection from a local company named
Hathway. It was a 5 MBPS unlimited plan but nothing about this plan was so
called unlimited... How? Well simply because we had limits. [Have already
written over this, though in a very different tone] Again after numerous
unattended calls to their customer care centre, I wrote a mail to the customer
support to get some explanation around the 128kbps speed we had to deal with
though we took a 5Mbps plan [some real shit policy at work]. The customer care
executive just knew one line, no matter what you asked him, he just retorted “company
policy”... I wonder if he would say “company policy” even if we asked him the
reason for being such a dumb ass...
Anyways, we were back to where we started from, no internet
connection despite trying our level best to get a plan that suits our needs. I miss
Delhi for the competitive nature of any service. I loved the “Customer is God” and
“too good to believe” offers that were the notion of life in Delhi. But Bangalore
makes “Gods feel like Beggars”..!! Here God has to take up whatever is being
thrown to him… Oh! Delhi made you feel so powerful and even the middle class
felt a little more valued there... I am so much more in love with Delhi now..!!
Well like a lost puppy who just got the scent of his master,
we went running back to Airtel. The old connection that was disconnected was
restored after a “Fuck you” and “you people don’t care” by my famous Peo. While
restoring the connection we came to know the reason for the problems we were
facing with Airtel in our first innings. The modem was faulty. I wish if
someone came and checked it then when we were raising tickets for it, we might
have saved going through the Hathway pain..!!! [L]
Anyways, what’s done is done.. We still have some concerns
which are yet to be addressed. Our plan is still in the test phase and I wonder
if this plan can serve us best. The previous plan she had isn’t available
anymore and we are still left with wondering about the unlimited plans with thousands
of limits.. These lies, these marketing strategies, I am tired of them all..
All I need is a good internet speed and a reasonable download spectrum..!!
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